Kiran's Corner: Hotel Review- Mandarin Oriental Paris

Image taken from Mandarin Oriental website

My friend Nadia and I were heading to Paris for a few days and after doing much research, decided to book a stay at the Mandarin Oriental. Two years ago I'd head to Paris at the same time and had then stayed at the Hotel Crillon where I usually stay and love. Last year when I headed to Paris for the Paris Fashion Week I decided to stay at the Ritz as that's where my sister was staying and I figured it was more convenient for us both to be at the same hotel. Unfortunately both the hotels were shut for renovation and as Nadia hadn't been to Paris before, I was left to pick the hotel. The Mandarin Oriental had the largest rooms and was conveniently located, and despite me having walked into the lobby of the hotel during my last visit and not thinking much of it, I figured it's a Mandarin Oriental.. How bad can it get??

We arrived late into Paris and by the time we reached the hotel Nadia and I were pretty tired and ready to get a good nights rest. I'd warned her about the garish lobby already (the above pic is from their website and as website pictures go, not exactly an accurate representation of what it looks like) and she understood what I'd meant when she walked in. There is no sign of Parisian understated elegance and instead was a hotel that as I put it the first time around, looked like a hotel in Abu Dhabi- and not in a good way. Anyhow we headed up to our room and were a little taken aback by what we were greeted there. The twin beds we requested weren't there and instead we were given a double bed with an extra bed thrown in- that was the first surprise. The second surprise was the decor of the room itself and the quality of furniture and fittings. The room now looked to us like a 3 or 4 star hotel in Abu Dhabi. To add fuel to the fire we realized our bed, the main one not the extra bed we'd been given, had a broken spring of some sort. Needless to say we called and complained. We asked for plugs to charge our phones- the plugs didn't work. We called and complained. They had very sweetly left out a bottle of champagne and a cake for my birthday before we got there. Only problem? The cake had attracted many, many mosquitoes. Needless to say, we called and complained. The Manager that evening went out of her way to make our stay better and tried giving us like a triple upgrade to a duplex suite to make it up to us. While in the room checking it out though, I noticed that the handle on a cupboard door had fallen out and Nadia and I couldn't stop laughing at what seemed to be a year old hotel falling apart. Needless to say we didn't stay in the room and asked for another one. Really, when you're paying a 1000 Euros a night, you expect for your room to be immaculate, your hotel perfect and things to function flawlessly. The room we finally got was apparently worth 1800 Euros a night, offered to us at the same rate and Nadia and I both thought that it just made sense for us to stay put. That's when we realized after a sweaty night that the AC didn't function properly and the breakfast was bad (who has even heard of bad croissants in France?!) and when Nadia saw a door that seemed to be held together by scotch tape (no joke) we decided that even our quadruple upgrade couldn't make us stay put. We ate breakfast, went over to the George V and practically begged them to find us a room.

So here's the deal with the Mandarin Oriental in Paris- the service, despite what I just wrote, is amazing. They tried their best to accommodate us and it reached a stage where we were almost apologetic to leave. I'd forgotten to inform the Emirates Limo my change of address when it came time to take us back to the airport- When he announced himself at the Mandarin they actually told him to head over the George V and that I'd moved a few days earlier. The Manager who took care of us the night we arrived really was amazing, so much so that I left her the bottle of champagne they'd kept for me. After we left I had the Manager of the Hotel email me and profusely apologize and offer me a free night at the hotel the next time I come into Paris. Nadia and I both realized in a day or 2 that as good as the George V was, the service didn't quite match up to the Mandarin Oriental's.

Would I go back and stay there? No. Great service is one thing, but the hotel decor was just way too tacky for my taste. It was done, we were told, in the style matching the 1930's which I found hilarious as I think it to be the most boring and uneventful decade style-wise in the 20th century, but what do I know? Maybe others would love the hotel but personally I wouldn't want to stay there again.